Complaint Management System

With Bizzmine you can easily track, investigate, and correct your customer and supplier complaints, which helps in your complaint handling.



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Efficient follow-up with the right Complaint Management System

It is simple to handle complaints with Bizzmine as your complaint management software. You can track, investigate, and correct customer complaints, supplier complaints, and internal deviations more effectively. Compliance with ISO standards such as ISO 9001, ISO 13485, ISO 17025, and FDA requirements is guaranteed.

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Easy registration in your Complaint Management System

Allow your team to consistently register complaints or non-conformances from their mobile phones or tablets. Connect a contact form so that clients can submit problems directly from your website. Alternatively, your CRM or ERP application can initiate the complaint handling procedure.

You can see the exact status of each complaint, as well as who did what and when. That is complaint handling at its finest.

Organise and handle complaints effectively

Manage and resolve customer complaints by implementing the right Complaint Management System. This ensures a smooth process, improves customer satisfaction, and helps maintain your company's reputation.
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Correct and improve in your Complaint Management System

Launch corrective actions (CAPA) to avoid further complaints and make complaint handling effective.

Register all relevant data in the customizable complaint form, and attach reports or images.

Take benefit of the chance to increase consumer loyalty.

To increase product quality and client retention, use strong Pareto diagrams and Trend analytics.

You can also make the most of your management reviews with these insights.

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"Bizzmine brings transparency, compliance and traceability of our quality registrations."

- CARBOGEN Amcis

INDUSTRIES

Choose your industry to learn more

Regardless of the industry you're working in, our all-in-one platform offers you the right solution to efficient QHSE management.

Medical devices

See how you can implement your QMS for ISO 13485 and digitize numerous linked quality processes.
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Pharma

Discover how to implement your eQMS and digitize numerous linked quality processes, according to cGMP.
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Laboratories

Learn how to improve the quality and safety of your laboratory with the implementation of your eQMS.
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GDP Logistics

Find out how to organise linked quality processes in accordance with GDP and security requirements.
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Food & Beverages

Know how to implement eQMS for managing quality processes according to international standards.
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RELATED SOLUTIONS

Unlock your potential with Bizzmine

When implementing Complaint Management, there are several related processes that should be integrated to create a more comprehensive quality management system
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Training Management

Ensure that employees are adequately trained to prevent the recurrence of complaints due to human error or misunderstanding of procedures.

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CAPA Management
Identify root causes of complaints, and implement corrective and preventive actions to avoid similar issues in the future.
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Change Control
Modifications triggered by customer feedback should be reviewed, approved, implemented, and tracked systematically.
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Requirements for a solid eQMS

Ebook

15 requirements for a solid eQMS 

A proper eQMS is an essential for Complaint Management. Download your copy via the form below.

 

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