How TotalEnergies Singapore transformed quality operations with Bizzmine

1. Seamless digitalisation of processes

Bizzmine’s user-friendly interface enabled TotalEnergies to digitise their quality workflows effortlessly. The platform’s intuitive design made it 
easy to navigate between flows and customise digital forms and workflows to align with their specific operations. This transition replaced cumbersome manual processes with smooth, efficient digital solutions, significantly improving operational efficiency.

2. Cross-functional collaboration and transparency

One of the standout benefits of Bizzmine has been its ability to enhance collaboration. By providing a clear, centralised view of processes—such as customer complaints and approvals—teams now have visibility into every stage of workflows. From tracking the next steps in approval chains to understanding what changes have been made, transparency has eliminated hidden information and improved accountability across departments.

3. Change Management as a core element

Successfully adopting Bizzmine required more than technology; it demanded a cultural shift. TotalEnergies ensured all changes were carefully calculated and assessed before implementation to minimise disruption. Embracing change allowed them to adapt their processes within the system effectively, fostering a mindset focused on innovation and responsiveness. This strategic approach to change management ensured quick implementation and high adoption rates across the organisation.

4. Time savings and improved efficiency

Bizzmine’s automated reminders and notifications have drastically reduced the administrative burden on teams. With timely email alerts about pending actions, deadlines are no longer missed, and teams can focus on resolving issues faster. These time savings have been instrumental in improving overall productivity and customer responsiveness.

5. A shift in customer mindset and experience

As processes became more streamlined, TotalEnergies noticed a profound change in their team’s approach to customer complaints. The ability to resolve issues quickly and effectively fostered a more customer-focused mindset. This shift has strengthened their reputation for responsiveness and enhanced overall customer satisfaction.

6. Continuous support from Bizzmine

A critical part of TotalEnergies’ success was the dedicated support provided by Bizzmine. Regular check-ins and a responsive customer support team ensured the platform was continuously optimised to meet their evolving needs, enabling them to make fast, impactful changes.

Affan Noor, TotalEnergies Singapore